Submit a request

Please tell us the number of the article or the whole description of the product.

We accept unused returns in their original packaging within the 14 day returns deadline. The following items are excluded from the right of return:

• Appliances which have already been used
• Ex-display and used appliances
• Hygiene items, such as all body and oral care products as well as medical devices(toothbrushes, thermometers, massage devices, love toys etc.)
• Water treatment products and accessories (kettles, descaling products etc.)
• Used barbecues and all barbecue accessories
• Batteries, accumulators and storage media

Please enclose the delivery note or guarantee slip and the returns form.
Returns form

If the product arrives damaged, please send us photos of the item and of the packaging.

Please enclose the delivery note or guarantee slip and the returns form.
Returns form

Please use the return address from the guarantee and service departments list.
Guarantee and service departments list

Please tell us your order number.