Do you have questions about your order documents? You will find all the information you need about these in the following summary:
When will I receive my order confirmation?
You will receive confirmation of your order by email as soon as you place your order.
When will I receive my invoice?
You will receive your invoice by email as soon as your order is received. As soon as you have paid, the order is automatically shipped.
Payment on account (Paycard):
Please note, as stated on the order confirmation, you will receive the invoice the month after you place the order (e.g. if you order in January, you will receive the invoice for your January order in February). The invoice will be sent to you by post by our invoicing partner Paycard.
All other payment methods:
Please contact our Customer Services with your order number.
How can I get my guarantee certificate?
You will receive the guarantee certificate automatically by email after you make your purchase.