We are here to help in the event of damage in transit. In the following section you will find all the information you need about what to do in the event of damage in transit.
Parcels damaged in transit
All damage in transit to items delivered in parcels must be reported to the relevant agency within 5 working days of delivery without exception:
- For deliveries via Swiss Post: In written form via the Swiss Post damage form
- For deliveries via DPD: Using the nettoshop.ch contact form
Damage in transit to deliveries made by a forwarding agent (delivery and direct delivery to an upper floor)
All damage in transit to deliveries made by a forwarding agent (deliveries and direct deliveries to upper floors) must be reported to nettoshop.ch without exception within 5 working days after delivery as follows:
- In written form (indicating the customer address and the order number)
- Picture material (photo of the packaging, the type plate as well as the damage)
- Via our contact form
Damage in transit to deliveries with professional installation
All damage in transit to deliveries with assembly and installation must be reported without exception to nettoshop.ch within 48 hours as follows:
- In written form (indicating the customer address and the order number)
- Picture material (photo of the packaging, the type plate as well as the damage)
- Via our contact form
Transport guarantee
With the transport guarantee, the risk in the event of transport damage or loss remains with us until the goods are delivered to you. If the goods are damaged or lost, we will provide a price reduction, a replacement delivery or a refund up to the value of the goods at the time of the order.
Without this option, and in accordance with the delivery terms, the risk passes to the customer when the goods are handed over to the transport service provider.
If you have selected the transport guarantee and your order is not delivered or the goods arrive damaged, we will handle the investigation into the shipment status. If necessary, we will then arrange a price reduction, a replacement delivery or a refund in a simple and straightforward manner.