You have also come to the right place in the event of a guarantee claim or repair. You have the full Swiss guarantee on all products purchased from us, as well as the 24 month warranty obligation introduced on 1 January 2013.
How should I proceed in the event of a guarantee claim?
For large household appliances, please contact the manufacturer directly.
For small appliances, please contact our Customer Services directly.
How long does it take to process a guarantee claim?
It usually takes 10-15 working days from receipt of your message for us to process a guarantee claim.
More information about the scope of the guarantee and the guarantee period can be found in our general terms and conditions.
If you have any other questions, our Customer Services will also be happy to help you.